Delete your account and data

Delete in the app (fastest)

You can permanently close your account from inside Erefta in a few taps:

1. Open the Erefta app and sign in.
2. Go to the More tab (owners) or the settings menu, then open Settings.
3. Open Account.
4. Tap Delete account.
5. Type your account email address to confirm, then confirm the deletion.

This ends your sign-in access immediately. Account closure cannot be undone.

Request deletion by email

If you can’t access the app, email us and we’ll process the deletion for you:

• Send an email to hello@marefia.com from the email address on your account.
• Use the subject line “Delete my account” and include your business name so we can locate the account.

We verify the request against the account email and complete the deletion within 30 days.

What is deleted

• Your sign-in access is ended and your authentication record is removed, so the account can no longer be used to log in.
• Your email address is freed for any future re-registration.
• Your team memberships are removed. If you are an owner, the store associated with your account is closed, and staff members previously invited to that store lose access (their own personal accounts remain active).

What is retained, and for how long

For legal, accounting, and dispute-resolution reasons, business records linked to the account — such as purchases, sales, inventory counts, exchange-rate data, uploaded item photos, and related activity history — are retained after account closure only as long as needed to operate the service, meet legal and tax obligations, resolve disputes, and enforce our agreements, and are then deleted or anonymized. These retained records are not re-associated with any new account opened later under the same email address. Product-analytics and diagnostic identifiers are retained according to our analytics provider’s configuration and then expire. See our Privacy Policy for full detail on retention and choices.